Delivery Policy

This Delivery Policy outlines how VP Solution Limited (“we,” “our,” “us”) handles the shipping and delivery of products purchased from our website.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation
Orders are not processed on weekends or public holidays
During peak periods (e.g., sales, holidays), processing times may be extended

2. Shipping Methods & Timeframes

Standard shipping delivery ranges between 3-7 business days.
Delivery times are estimates and may vary depending on your location and courier service.

3. Shipping Fees

Free shipping is provided for deliveries to Hong Kong and Japan. For international shipping across the world, please reach out to our Customer Support Team prior to placing an order.

4. Delivery Areas

We currently ship internationally
Customers are responsible for ensuring their shipping address is correct

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number
You can track your shipment through the courier’s website

6. Delays & Issues

While we aim to deliver within the estimated timeframe, delays may occur due to:

Courier service disruptions
Customs clearance (for international orders)
Weather or unforeseen circumstances

We are not responsible for delays beyond our control but will assist in resolving issues where possible.

7. Failed Deliveries

If delivery fails due to:

Incorrect or incomplete address
Recipient unavailable

The package may be:

Returned to us, or
Re-delivery may be attempted (additional fees may apply)

8. Damaged or Lost Packages

If your order arrives damaged, please contact us within 3 days with photos of the item and packaging
If your package is lost in transit, we will investigate with the courier and provide a resolution (replacement or refund where applicable)

9. Customs, Duties & Taxes

For international orders:

Customs duties, taxes, and import fees may apply
These charges are the responsibility of the customer
Delays caused by customs are beyond our control

10. Changes to Orders

Once an order is placed, changes or cancellations may not be possible after processing begins
Please contact us immediately if you need to make changes