Privacy Policy

VP Solution Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following information when you place an order or interact with our website:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)

b) Non-Personal Information

We may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and tracking data

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Send order confirmations and updates
Improve website performance and user experience
Prevent fraud and enhance security
Send marketing communications (only if you opt in)

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyse website traffic
Improve functionality

You can disable cookies through your browser settings, but some features may not function properly.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Payment processors, shipping partners, and IT service providers
Legal Authorities: When required by law or to protect our rights
Business Transfers: In case of a merger, sale, or acquisition

All third parties are required to handle your data securely.

5. Data Retention

We retain your personal data only as long as necessary to:

Fulfil orders
Comply with legal obligations
Resolve disputes

6. Data Security

We implement appropriate security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.

10. International Users

If you are accessing our website from outside Hong Kong, your information may be transferred to and processed in a country with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy at any time. By continuing to access or use the website after any such changes are posted, you agree to be bound by the revised Privacy Policy.