Refund Policy

• Orders may be cancelled within 1 hour of placing the order
• Once an order has been processed or shipped, it cannot be cancelled
• To request a cancellation, contact us immediately at contact@truestocksupply.com

If your cancellation is approved, a full refund will be issued.

You may request a return if:

• The item is unused, unopened, and in its original packaging
• The return request is made within 3 days of delivery

We reserve the right to reject returns that do not meet these conditions.

For hygiene and safety reasons, the following items are non-returnable unless defective:

• Bathroom & personal care devices (if used or opened)
• Bedding products (if used or unsealed)
• Certain cleaning tools or consumables

Clearance or sale items may also be non-refundable unless faulty.

If you receive an item that is:

• Damaged
• Defective
• Incorrect (wrong item sent)

Please contact us within 3 days of delivery with:

• Your order number
• Photos or videos of the issue

We will offer:

• A replacement, or
• A full refund

To initiate a return:

• Contact us at contact@truestocksupply.com with your order details
• Wait for return approval and instructions
• Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• Refunds will be processed once the returned item is received and inspected
• Approved refunds will be issued to the original payment method
• Please allow 10–14 business days for the refund to reflect in your account
• Shipping fees are non-refundable unless the return is due to our error

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Processing times may vary depending on your bank

If the issue persists, contact us at contact@truestocksupply.com

We reserve the right to refuse returns or refunds if:

• The policy is being abused
• Returned items show signs of use or damage not due to our fault

If you have any questions about this policy, please contact us at contact@truestocksupply.com