Terms & Conditions

This website sells physical goods across categories including:

• Kitchen Essentials & Cookware
• Home Organisation & Storage
• Cleaning & Maintenance Tools
• Bedding & Comfort
• Bathroom & Personal Care Devices
• Small Home Appliances

All products are owned and sold by VP Solution Limited.

By using this website, you confirm that:

• You are at least 18 years old, or
• You have permission from a parent or legal guardian

We strive to ensure all product descriptions, images, and prices are accurate. However:

• Minor variations (e.g., color, size, packaging) may occur
• We reserve the right to correct errors without prior notice

You acknowledge and agree that the products sold through our online store are OEM (Original Equipment Manufacturer) products. These products are manufactured by third-party manufacturers in accordance with specified requirements and may be supplied in plain, white-label, or generic commercial packaging instead of branded retail packaging. By purchasing such products, you acknowledge and accept that you are purchasing the product and its functionality as described.

• Ordering and purchasing products require a registered account on our website
• All prices are listed in Japanese Yen (¥), United States Dollars (USD$) and Hong Kong Dollars (HKD$)
• Prices may change at any time without notice
• Full payment is required before order processing
• Accepted payment methods are Visa, Mastercard, American Express and JCB
• Charges on your bank or credit card statement will appear as .

We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected

• Once you place an order, you will receive a confirmation email
• This email does not guarantee acceptance of your order
• We reserve the right to cancel orders due to:

• Stock unavailability
• Pricing errors
• Payment issues

If cancelled, you will receive a full refund.

• Free shipping is provided for deliveries to Hong Kong and Japan. For international shipping across the world, please reach out to our Customer Support Team prior to placing an order.
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by:

• Couriers
• Customs
• External factors beyond our control

Please refer to our Refund Policy for full details. Key points:

• Items must be returned unused and in original packaging
• Return requests must be made within 3 days of delivery
• Certain items (e.g., hygiene-related products) may not be eligible for return
• Refunds will be processed after inspection of returned items

To the fullest extent permitted under the laws of Hong Kong, all OEM products are provided on an “as is” and “as available” basis, without any warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Our total liability in respect of any defective OEM product shall be limited solely to, at our discretion, either replacement of the product or refund of the purchase price paid. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the products.

• Products must be used according to instructions provided
• We are not liable for:

• Improper use
• Damage caused by misuse or negligence

For electrical appliances, users must follow safety guidelines.

All content on this website (text, images, logos, design) is owned by VP Solution Limited and protected by applicable laws. You may not copy, reproduce, or distribute any content without written permission.

You agree not to:

• Use the website for unlawful purposes
• Interfere with website functionality
• Attempt to gain unauthorized access to our systems

Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect and use your data.

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product

You agree to indemnify and hold harmless VP Solution Limited from any claims arising from:

• Your misuse of the website
• Violation of these Terms

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.

We reserve the right to update these Terms at any time. By continuing to access or use the website after any such changes are posted, you agree to be bound by the revised Terms and Conditions.

If you have any questions, please contact us at contact@truestocksupply.com